Privacy Policy
Combined Safety Solutions Limited is committed to safeguarding and preserving the privacy of our clients, customers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data, and how we use cookies on our website.
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Please review it regularly to stay informed.
Who We Are
Combined Safety Solutions Limited is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
In running and maintaining our business, we may collect and process the following personal data:
Personal details such as name, address, email address, and telephone number
Booking and attendance details for face-to-face or online training courses
Correspondence you send to us (for example, emails or enquiry forms)
Limited technical data such as IP address, browser type, and usage data when you visit our website
We only collect data that is necessary for legitimate business purposes.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contract – where processing is necessary to provide training or services you have booked
Legal obligation – where we are required to retain information for tax or regulatory purposes
Legitimate interests – to manage our business and improve our services
Consent – where you have explicitly agreed to receive marketing communications
Why We Need Your Data
We require your personal data in order to:
Provide the services or training you have requested
Communicate with you about your bookings or enquiries
Meet our legal and regulatory obligations
We will not collect or use personal data for purposes that are not relevant to these activities.
Marketing Communications
With your consent, we may use your name and email address to inform you about:
Changes to our business or website
New or updated services and training courses
You may withdraw your consent at any time by contacting us or using the unsubscribe option included in our communications.
Third-Party Links
Our website may occasionally contain links to third-party websites. These websites have their own privacy policies, and we do not accept responsibility or liability for their content or data handling practices. We encourage you to review their privacy notices before submitting any personal data.
How Long We Keep Your Data
We retain personal data only for as long as necessary:
Basic personal and financial data (name, address, contact details, invoices) is retained for a minimum of 6 years in line with UK tax and accounting requirements
Marketing data is retained until you withdraw your consent or ask us to delete it
Once data is no longer required, it is securely deleted or destroyed.
Sharing Your Information
We do not sell, rent, or trade your personal data to third parties.
Your data may only be shared where:
Required by law or a regulatory authority
Necessary for the performance of a contract (for example, secure payment processing)
We collaborate with third parties to create marketing campaigns for the purpose of generating interest in our products and services. When we do this for email lead generation, we act as Joint Data Controllers with our third party. To understand more about how data is processed for email lead generation and our roles and responsibilities, please click here and read Section 6 of our third party's Privacy Notice.
Storing and Securing Your Personal Data
Your personal data is processed by our staff within the United Kingdom.
We do not operate our own servers. Data may be hosted by reputable third-party service providers who process data on our behalf under strict confidentiality and security agreements.
We take reasonable technical and organisational measures to protect your personal data. While we make every effort to safeguard information, we cannot guarantee absolute security against unlawful access.
Payment Information
We do not store credit or debit card details.
Payment transactions are processed securely by third-party payment providers, and we do not share client payment details beyond what is necessary to complete the transaction.
Use of Cookies
Cookies are small text files placed on your device to help us improve your experience on our website.
We may use cookies to:
Analyse website traffic and usage patterns
Improve website functionality and performance
The information collected via cookies is statistical and does not personally identify you.
Some third-party services (such as advertisers or analytics providers) may also use cookies over which we have no control.
You can choose to accept or decline cookies through your browser settings. For more information, visit www.aboutcookies.org.
Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data (where applicable)
Object to or restrict processing of your data
Withdraw consent for marketing at any time
To exercise your rights, please contact us directly.
Complaints
If you have a concern about how we handle your personal data, please contact us first so we can investigate and resolve the issue.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
CONTACTING US
Address: Unit 9 Bermondsey Trading Estate, Rotherhithe New Road, London SE16 3LL