Terms and Conditions

Terms and Conditions of Bookings

Please read these conditions carefully before booking your course. By booking your course with Combined Safety Solutions you signify your agreement to be bound by these terms and conditions.

Bookings - Contract of Sale

When you make a booking through Combined Safety Solutions Ltd., you will be sent an e-mail confirming receipt of your booking and containing the details of your booking. It is essential that you provide us with a current e-mail address, which can be used to communicate with you on any matters relating to your booking. It is your responsibility to advise us of any changes to your email address or other contact details.

If you choose to pay by BACS the ‘Payment Details’ section of the Confirmation of course booking should be used as your Proforma invoice. This is for immediate payment.

Making the payment to Combined Safety Solutions Ltd by the deadline dates is your responsibility and although we will chase the payment we will not accept responsibility if you fail to make payment immediately. If these conditions are not met, Combined Safety Solutions reserves the right to cancel the place on the course with the trainer and you will be liable for cancellation fees as set out in the table in the section below and any additional costs incurred from this cancellation.

E-Learning Courses

Unless otherwise agreed, all fees for e-Learning and distance learning course are payable in advance. Course access is granted and/or course materials despatched once payment has been received. Refunds cannot be offered once course access is granted or course materials despatched.

Cancellations, Reschedules and Course Transfer Policy

Although rare, from time to time, training providers may need to cancel or reschedule courses. Should a training course be cancelled for any reason, you will be fully reimbursed of all course costs including VAT and any fees paid, unless an alternative date has been offered and accepted. This is the full extent of the liability which Combined Safety Solutions Ltd has for any indirect, incidental, punitive, special or consequential losses or damages arising from course cancellations or rescheduled courses.

If you wish to cancel a course booking, you must notify us in writing. Course cancellations are subject to fees in accordance with the following table of charges:

Please note that course transfers may be subject to an administration fee in addition to any cancellation fee arising from the transfer (as detailed in table above). If Combined Safety Solutions are to incur any charges because of your transfer, these will be passed onto yourself. Fees will be calculated on how much notice has been given, the duration and accreditation of the course and the individual training provider’s terms.

Delegates who fail to complete all parts of the course will not be eligible for any refund or free transfer, although exceptions may apply due to individual circumstances at the training provider’s discretion. This includes those attending virtual or e-learning courses who experience equipment or internet issues.

Course and Event Information

Courses are non-residential unless explicitly stated in the course overview or course description. Course start times will be confirmed in joining instructions sent by Combined Safety Solutions. All delegates must be able to speak, write and understand English.

Specific Course Requirements

Some courses may have very specific prerequisites or terms and conditions attached, for example, specific experience or qualifications might be necessary for some courses and health requirements might exist for certain practical courses. For courses being held at venues provided by you (In Company/Own venue courses) there may also be specific prerequisites, such as venue requirements and standards, maximum delegate numbers or requirements for you to supply plant, equipment or materials for the course. Where such prerequisites exist they will be outlined in the general information relating to the course. You will also be asked to confirm acceptance of these during the booking process.

Issue of Certificates

Successfully achieved certification will be sent directly to the booker of the course. Certificates are typically issued by the training provider on the day of the course or within 4-6 weeks of the course completion date. Combined Safety Solutions must be informed If the candidate has not received their certificate within this timeframe.

Privacy

We value your privacy and any personal information disclosed to us over the telephone or in any other way will only be collected, stored and processed as set out in our Privacy Policy. Throughout the course, we will be taking photos to share on our social media and website. A consent form will be provided on Day 1 for you to indicate your preference, if you wish to opt out.

Website Licensing, Access and Use

The copyright of the material contained on the Combined Safety Solutions website belongs to Combined Safety Solutions. By using the Combined Safety Solutions website, you agree not to access, monitor or copy information for your own commercial benefit or the benefit of another party or to use any data mining, robots, spiders, scrapers or other automated data gathering and extraction tools, without prior written permission. You also agree not to make any attempts to attack the infrastructure of the website.

Applicable Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with English law. Access is further conditional on your agreement that any dispute or matter which arises will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

Changes and Updates to these Terms and Conditions

These terms and conditions may be updated from time to time, and the terms and conditions prevailing at the time of booking will apply. Continued use of Combined Safety Solutions indicates your agreement to them and any subsequent amendments.

Appeals and Complaints

If you wish to view our appeals and complaints procedure please follow this link: Appeals and Complaints

These Terms and Conditions were last modified on 1st November 2024